What to do with a big win
Won more than a walk-in shop can pay in cash? Nothing is lost — register free and claim it in the app.
Why this happens
Walk-in (guest) tickets have a cash limit — a shop can only pay a winning ticket in cash up to a set amount. A bigger prize is still yours in full; it just can't be handed over as physical cash on the spot. Nothing is ever forfeited — the money is held safely against your ticket's code until you claim it.
Claim it in three steps
Phone number and a password — about a minute, right at the shop or later at home.
Enter your ticket's code — the one printed on your paper ticket.
The full prize lands in your wallet immediately. From there, withdraw it to MonCash, Natcom, your bank, a cash agent, or use it on your next bet.
A guest ticket's prize sits safely in escrow until you redeem or claim it — there's no rush the moment you win, though claiming sooner beats tracking down a paper ticket months later.
What you'll need
Keep it simple:
- Your ticket's code — the one printed on the paper slip.
- A phone number to register with.
- That's it — no bank account needed, and no ID for registration itself (very large wins may still need the usual identity check, same as any payout).
Common questions
Can anyone claim my ticket if they have the code?
Yes — like cash, the printed code is the key. Keep it safe until you claim or redeem it.
Is claiming digitally the only option for a big win?
You can still try a cash redemption at a shop, but any prize over the posted cash limit is refused there — claiming in the app is specifically for prizes above that limit.
What if I don't claim it right away?
Guest prizes are held for a set window after the draw before an unclaimed prize reverts to the platform — don't sit on a winning ticket indefinitely.
Does registering cost anything?
No — it's a free account, the same registration any player uses.