Help
Everything you need to know about playing, paying and getting paid on Lotri Ayiti.
From picking numbers to collecting your win — the full flow in 5 steps.
Top up your wallet through MonCash, Natcom, card or any of our 200+ cash agents.
How to file a dispute, what evidence you need, and what the resolution timeline looks like.
How to cash out, the 24-hour cooldown explained, fees and limits.
Pick up cash at a banker. How it works, the 5% fee split (3% banker + 2% platform), and what to bring.
Take a winning ticket to an authorized retailer and walk out with cash — no wallet needed.
Walk into any Lotri shop with cash — no account, no app, just a paper ticket.
Won more than a shop can pay in cash? Register free and claim it in the app.
How to apply, fund both accounts, and serve walk-in customers.
Own a shop in Haiti? Register, contact the operator, lodge a float, and start earning fees on every deposit and withdrawal.
Wins are credited automatically within 2 minutes of the official draw being verified.
Phone, WhatsApp, email and in-person agent locations — 24 hours a day, 7 days a week.
For bankers
What backing bets means, plus a tour of your banker workspace.
Your dashboard numbers — balance, reserved, utilization and net P&L — explained.
Track your profit, earnings and activity over any date range.
Watch your real-time exposure while betting sessions are open.
How each session settles, and how to read your per-session result.
Best practices to grow your float safely and profitably.
Our support team is online 24/7. Average response time: under 4 minutes.