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HELP CENTER · 1 MIN READ
Contact support
Phone, WhatsApp, email and in-person agent locations — 24 hours a day, 7 days a week.
Reach support
Phone
+509 31 00 00 00
24/7 · Kreyòl, Français, English
WhatsApp
+509 31 00 00 01
Avg response: under 4 min
Email
sipò@lotriayiti.ht
Avg response: under 2 hrs
In person
200+ agents
Use the Map page to find one
When to use which channel
Phone or WhatsApp for anything urgent — a missing payout, a stuck deposit, an account issue. Email for non-urgent questions, feature requests, or formal complaints. Disputes page for transaction-specific problems where you want a paper trail.
Office address
Lotri Ayiti S.A.
Rue Capois 142, Pétion-Ville · Port-au-Prince, Haiti
Mon–Fri
9 AM – 5 PM
Common questions
Is support really 24/7?
Phone and WhatsApp, yes — including holidays. Email is monitored around the clock but staffed more lightly overnight.
Do you charge for support?
No. Calls to our support number are free from MonCash and Natcom lines. Standard mobile rates may apply from other carriers.
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